Core Computing Solutions, a Routeware Global company, has been in the business of making waste and recycling companies run to their full potential since 2003. Our turn-key financial and operational software package helps hundreds of companies, thousands of users, and millions of customers daily to streamline communications, reduce inefficiencies, and automate everyday tasks. Our passion is leveraging proven technologies and applying them to the waste and recycling industry through simple, easy-to-use interfaces. This is reflected in our key off-the-shelf technologies: Microsoft SQL Server and .NET Additionally, our 99%+ client retention rate since inception tells you everything you need to know about our passion for customer service and our commitment to product innovation. Our culture is one of impact within a dynamic, collaborative environment that appreciates innovation, initiative, and creative problem-solving. We provide a casual yet professional work environment with a standard of excellence, designed to bring the best out of our team members.

POSITION OVERVIEW

We are currently seeking a dynamic, adaptable individual to join our software support team. The successful candidate will provide comprehensive support and assistance to existing customers utilizing our enterprise-class financial and operational software.

RESPONSIBILITIES

  • Manage daily workflow, status updates, and resolution of all support tickets
  • Work closely with the tier 1 support, developers, engineers, and other internal stakeholders to diagnose reported issues and quickly resolve.
  • Continuously seek opportunities and implement solutions to improve Routeware’s support offerings for external clients and internal users.
  • Support and/or lead additional projects and initiatives as needed.
  • Diagnosing and resolving issues including but not limited to:

• Crystal Report Development & Modification

• Software installation and setup

• Server-based user maintenance

QUALIFICATIONS

  • 3+ years of business experience in accounting or billing or payables/receivables, financial reporting, or customer service for an enterprise software company
  • Professional written and verbal communication skills
  • Excellent listening skills
  • Good problem-solving skills and the ability to listen to customers as they express their issues
  • Ability to handle multiple concurrent projects/tasks & work with minimal supervision
  • High attention to detail; ability to be thorough and deliberate while meeting tight timelines.
  • Demonstrated ability to deliver results and create positive customer experiences.

Preferred

  • Experience with Crystal Reports
  • Experience with Microsoft server operating systems/applications
  • Experience with SQL procedures and views
  • Willingness and ability to travel nationally

    BENEFITS

    • Comprehensive benefits (medical, vision, dental, and life insurance)
    • 401K match
    • Paid time off (PTO)
    • Nine company holidays