At Webaspx, a Routeware Inc. company, our enterprise cloud and mobile solutions help an established customer base of local authorities and private environmental service companies save time and money, increase efficiency, engage residents in environmental programmes, and green up our world. Our technologies include routing/optimisation, on board computing, and SaaS-hosted solutions to help our customers operate efficiently and engage effectively with the public.

Routeware is the industry leader in providing SAAS software solutions, integrated technologies including RFID, AI, video, hardware/software, and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations achieve a digital transformation that saves time and money, increases efficiency, improves safety, and helps to make our world a greener place.

Based in Portland, Oregon, the company is PE-backed and employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one solution to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.


Our Values:

• Intellectual Curiosity - We nurture skills, knowledge, and creativity.
• Emotional Intelligence - We are personable, positive, and caring — and we don’t take ourselves too seriously.
• Customer Focus - We advocate for our customers.
• Team Commitment - We take ownership, play well with others, and are reliable.
• Solution and Action Orientation - We approach solutions proactively, collaboratively, and thoroughly.

POSITION OVERVIEW

The Trainer/Support Analyst undertakes tasks such as gathering client data, building, and validating models, preparing training materials in a variety of media and provide training to individuals and groups over a number of different platforms.


RESPONSIBILITIES & DUTIES

  • Installs systems on customer premises.
  • Conducts basic training with customers.
  • Provides after sale support.
  • Gathers and refines data required to design waste collection services.
  • Works directly with customers to validate data and ensure it is fit for purpose.
  • Advises customers on the advantages of different options.
  • Designs, evaluates, and optimises new collection systems.
  • Generates implementation reports.

QUALIFICATIONS

  • Degree level is preferred.
  • Highly numerate.
  • Excellent working knowledge of Microsoft Excel.
  • Good verbal and written communication skills.
  • Customer focused approach.
  • Problem solving abilities and good interpersonal skills.
  • Good time keeping and cost management.

BENEFITS

  • Work from home opportunities
  • Flexible working hours
  • Sick pay
  • Bonus scheme
  • On-site parking
  • Company pension


This is a full time role based in York, UK.

Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.