Routeware is a leading provider of fleet automation and analytic software to the waste industry. Established 20 years ago, it is based in the Portland, Oregon metro area, with a successful record of selling fleet automation management software to municipalities and companies of all sizes. In this role, you can make a significant impact within a dynamic, team-centered culture that appreciates innovation, initiative, and creative problem solving. Routeware provides a casual yet professional work environment designed to bring the best out of each member of our team.

POSITION OVERVIEW

The Help Desk Technician is a key component of the Routeware IT team. This person will be responsible for providing high quality technical support to our internal users, provisioning laptops and tablets and providing as-needed assistance for larger-scale project implementations. They will have exceptional skills in communication and documentation and are able to foster professional relationships. They should be comfortable working alone, as well as part of a team.

RESPONSIBILITIES

  • Work to resolve incidents and service requests from the Help Desk system
  • Provisioning hardware and software
  • Writing, editing, and maintaining training documentation for use within the IT team and the organization at large
  • Asset Management of hardware and software license keys, including the asset procurement process
  • Provide remote hardware and software support for end users running on Windows 10 and Mac OS
  • Maintain and support an internal VoIP system
  • Aid in the rollout of new systems, updates, and software to the organization
  • Aid in end user training on an as-needed basis
  • Perform other tasks as directed by the supervisor/manager

QUALIFICATIONS

  • Experience managing, installing and supporting Windows 10
  • Experience troubleshooting common computer issues
  • Excellent customer service skills
  • A strong team player with the ability to manage and collaborate multiple projects and tasks concurrently
  • Strong communication skills
  • Strong organizational skills
  • Strong problem-solving skills
  • Ability to prioritize tasks

PREFERRED

  • CompTIA A+
  • CompTIA Network+
  • Automation using Microsoft PowerShell versions 5.X and above.
  • Working knowledge and experience with VoIP solutions