ReCollect was founded in 2012 and serves hundreds of municipalities and waste companies across Canada, the United States, and the United Kingdom.

At ReCollect, we care a great deal about making the planet more sustainable, improving public services, and growing a company that both effects change and is fun to work for. Our products allow solid waste departments and companies to engage with recyclers in order to reduce contamination and increase participation in recycling programs.

Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Our Values:

• Intellectual Curiosity - We nurture skills, knowledge, and creativity.
• Emotional Intelligence - We are personable, positive, and caring — and we don’t take ourselves too seriously.
• Customer Focus - We advocate for our customers.
• Team Commitment - We take ownership, play well with others, and are reliable.
• Solution and Action Orientation - We approach solutions proactively, collaboratively, and thoroughly.

POSITION OVERVIEW

As a Waste Outreach & Recycling Expert, you will help municipalities and haulers implement and leverage ReCollect digital communication products including Collection Calendars, Waste Wizards, and Mobile Apps. Leveraging a best practice model, you will guide customers along their journey to be successful in their goals, to ensure they renew their annual subscription with ReCollect, and grow their product portfolio.

Within ReCollect, you will be the voice of the customer, working closely with Sales, with Customer Support, and with our Product team helping to steer future products. You will be successful in this role if you can do a variety of work, like: motivate customers to progress along a roadmap, set goals and benchmarks, identify ways to prove value, spark opportunities for growth, co-author success case studies, and deliver tutorials. Ultimately, you’ll be working to ensure municipalities and haulers use their ReCollect products to their fullest potential to make educated decisions on waste program improvements. The best part is: our Customers LOVE our products and our company!



RESPONSIBILITIES & DUTIES

  • Takes ownership of ~100 assigned customers, ultimately being responsible for their success, and therefore renewal.
  • Understands customer’s needs, capabilities, and waste management strategy, in order to help them achieve their goals - such as increased diversion, decreased contamination and reducing phone call volumes.
  • Guides customers through our best practice customer journey from implementation to throughout their lifetime with ReCollect - this includes outreach & education best practices and increasing usage of their tools.
  • Sets benchmarks and customer’s expectations based on real customer data.
  • Tailors communication plans with promotional material to drive adoption.
  • Analyzes data and usage to make additional product and/or waste program recommendations.
  • Motivates customers to implement recommendations.
  • Provides customers with a step-by-step tailored Success Plan.
  • Proves value for ReCollect's modern, online, self-service waste management tools.

QUALIFICATIONS

  • Bachelor's degree or higher in Environmental Science, Business Management, or related field
  • 4+ years of experience in customer service or in the waste management or communications sector (municipal or private)
  • Great communication skills (written, verbal, instructional)
  • Relationship building skills
  • Keen project management skills
  • Strong multi-tasking skills
  • Confidence to be a trusted advisor
  • Ability to interpret metrics and make recommendations for improvement
  • Experience in a SaaS industry
  • Knowledge of waste management industry practices (collection systems, diversion programs, etc.) preferred
  • Knowledge of the working realities of municipal government preferred

BENEFITS

  • Comprehensive benefits (medical, vision, dental, and life insurance)
  • Paid parental leave
  • Paid Time Off
  • Nine company holidays



This is a full time, remote role based anywhere in Canada.


Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.