At Webaspx, a Routeware Inc. company, our enterprise cloud and mobile solutions help an established customer base of local authorities and private environmental service companies save time and money, increase efficiency, engage residents in environmental programmes, and green up our world. Our technologies include routing/optimisation, on board computing, and SaaS-hosted solutions to help our customers operate efficiently and engage effectively with the public.
Routeware is the industry leader in providing SAAS software solutions, integrated technologies including RFID, AI, video, hardware/software, and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations achieve a digital transformation that saves time and money, increases efficiency, improves safety, and helps to make our world a greener place.
Based in Portland, Oregon, the company is PE-backed and employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one solution to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.
Our Values:
• Intellectual Curiosity - We nurture skills, knowledge, and creativity.
• Emotional Intelligence - We are personable, positive, and caring — and we don’t take ourselves too seriously.
• Customer Focus - We advocate for our customers.
• Team Commitment - We take ownership, play well with others, and are reliable.
• Solution and Action Orientation - We approach solutions proactively, collaboratively, and thoroughly.
POSITION OVERVIEW
The Technical Support Specialist serves in a support capacity for clients seeking assistance with our products. As first line of support for issues, the individual in this role will be vital to ensuring clients are able to successfully resolve issues. Additionally, this position will require strong initiative, exceptional communication skills, and the ability to juggle competing priorities.
RESPONSIBILITIES
- Intellectual curiosity: We are looking for a candidate who is constantly seeking to learn new technologies and technical solutions. A successful candidate will have a passion for discovering new and innovative ways to solve complex technical problems.
- Customer focus: Our ideal candidate should be customer-focused and dedicated to providing excellent customer service. They must be empathetic, patient, and able to communicate technical information to non-technical customers in a clear and concise manner.
- Team commitment: We value a candidate who is committed to working collaboratively with team members to achieve shared goals. They should be able to contribute to team success by sharing knowledge, learning from others, and supporting team members.
- Solution-oriented: The successful candidate must have the ability to analyze technical problems and identify creative and effective solutions. They must have strong problem-solving skills, the ability to troubleshoot issues, and a keen eye for detail.
- Personable, positive, and caring: We value a candidate who is personable, positive, and caring. They must be able to build rapport with customers and team members, and maintain a positive attitude in all situations.
QUALIFICATIONS
- Excellent written and verbal communication skills.
- Experience troubleshooting complex technical issues.
- Ability to work under pressure and within tight deadlines.
- Availability to work flexible hours, including evenings and weekends, as needed.
BENEFITS
- Work from home opportunities
- Flexible working hours
- Sick pay
- Bonus scheme
- On-site parking
- Company pension
This is a full-time role based in York, UK.
Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.