Routeware is the industry leader in providing SAAS software solutions, integrated technologies including RFID, AI, video, hardware/software, and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations achieve a digital transformation that saves time and money, increases efficiency, improves safety, and helps to make our world a greener place.
Based in Portland, Oregon, the company is PE-backed and employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one solution to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.
Our Mission:
- Transform waste collection to drive a better future for generations to come.
Our Values:
- Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
- Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
- Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.
POSITION OVERVIEW
This manager is a hands-on leader, mentor, and owner of the various systems and processes around invoicing our customers, collecting of payments, and reporting to management. This role will ensure the accuracy of our Sales Tax and VAT filings as well as the oversight and management of our CECL (Current Expected Credit Losses) policies. This role will strongly partner with our customers and other departments as well as drive the success of three or more remote employees focused on customer payment collections and accurate processing of customer invoices. This role will be a critical partner with system implementations and improvements, policy and procedure definition as well as risk mitigation.
RESPONSIBILITIES & DUTIES
- Mentor two or more collections specialists to determine and hit a weekly collections target as well as identify and drive to conclusion any customer payment disputes.
- Mentor one or more invoicing specialists to accurately invoice our customers both in timing and specifics as determined by a variety of company policies and customer agreement terms.
- Manage, implement, and improve our CECL policies.
- Manage credit card and direct payment billing and cash application process.
- Update and maintain our AR sub-ledger to General Ledger reconciliation.
- Manage our Avalara tax engine integration and ensure accurate sales tax calculation, collection, and submission processes.
- Conduct period-over-period flux analysis of all billing and collection activity.
QUALIFICATIONS
- Strong working knowledge of the Sage Intacct Financial System for Account Receivables and Collections.
- 5+ years of accounts receivable and collection experience for multi-national and multi-currency companies.
- 3+ years of experience in mentoring and managing teams with at least one year of experience managing 100% remote teams.
- Clear written and oral communication skills via multiple platforms and tools.
- Desire to engage both as a direct contributor and as a thought leader.
- Proven track record of simplifying complexity out of the day-to-day process and procedures.
- Proven track record of driving process improvement, reductions of outstanding receivables, and team mentorship.
- Experience with collocation tools such as High Radius.
- BA/BS degree in accounting or related, or equivalent experience.
BENEFITS
- Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
- Paid parental leave
- Medical and Dependent FSA
- 401K match
- Unlimited PTO
- Nine company holidays
- 1 Volunteer day
- Summer Friday's
This is a full-time, remote role based anywhere in the United States.
Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.